iPod And iTunes FAQ (Frequently Asked Questions)

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Find solutions to your common iPod and iTunes problems here.

These questions have been specifically asked by visitors to this site and the answers are only intended to guide you to troubleshoot your iPod and to help you with issues with your iTunes software.

• How do I reset my iPod?
• How do I restore my iPod?
• My iPod is stuck on disc mode, how do I get it back to normal?
• How do I reset/unlock volume limit for my iPod?
• How do I set a new volume limit for my iPod?
• How do I set a new combination password for my iPod?
• How do I delete songs from my iPod?
• I have a 30GB video iPod, and the battery has gone dead flat...I can't charge it and can't put anything on it. Please help!
• How do I convert Limewire Music to play on my iPod?
• How do I upload photos on my iPod using iTunes?
• How do I delete photos from my iPod?
• How do I transfer all 2600 songs from my iTunes music library onto my iPod?
• I cannot delete a file on my iPod and I cannot eject my iPod in iTunes.
• I have an iPod nano and it works for about an hour only when I play music. I have charged it for even 6 or 7 hours and still no luck.
• My iPod stops (freezes) while playing. How can unfreeze it when it happens?
• My iPod nano 2nd generation's battery does not hold a charge anymore. Is it possible to replace the battery?
• My lock is on my volume setting. I probably set it by accident and don't know the combination. How do I fix it?
• My iPod is locked on Disk mode at the top of the screen and a large check mark in the center with OK to disconnect at the bottom. I don't believe I did anything from yesterday till today, like hitting the wrong button. It will not respond to any touch. How can I get it out of disk mode?
• When importing various motivational CDs into my iTunes Music library, the tracks are always disorganizedĀ? such as... 2,7,1,9,11,3. How do I organize my tracks in order?

Question:
How do I reset my iPod?

Answer:

• Toggle the Hold switch on and off (set it to Hold, and then turn it off again)
• Press and hold the Center and Menu buttons for at least 6-10 seconds, until the Apple logo appears.

Question:
How do I restore my iPod?

Answer:

• Connect your iPod to your computer using the USB 2.0 cable
• Open iTunes and from iTunes user interface click on Users iPod under Devices and click on the Summary tab where you will see information about your iPod
• Click on the Restore button. Restoring your iPod will take a while so be patient. Be warned though that all your data will be lost from your iPod when restoring it to original setting
• After restoring, go to File>Sync iPod and sync all your songs in your iTunes library back on your iPod.

Question:
My iPod is stuck on disc mode, how do I get it back to normal?

Answer:

• Download and install the latest version of the iTunes software http://www.apple.com/itunes/download
• Open iTunes and connect your iPod to your computer using your USB 2.0 cable
• Press and hold the Select and Menu buttons for 6-10 seconds until the Apple logo appears.

Question:
How do I reset/unlock volume limit for my iPod?

Answer:

• Download and install the latest version of the iTunes software http://www.apple.com/itunes/download
• Open iTunes and from iTunes interface click on Users iPod under Devices and click on the Summary tab where you will see information about your iPod
• Click on the Restore button.
• After restoring your iPod, unplug it from your computer, and reconnect it once again
• All your songs and files will be downloaded back onto your iPod. If it doesn't start downloading automatically, go to File > Sync iPod.

Question:
How do I set a new volume limit for my iPod?

Answer:

• From your iPod's main menu, select Settings > Volume Limit
• Use the Click Wheel to select the maximum volume by scrolling your fingers in a clockwise motion
• Press the Center button to set the maximum volume limit
• On the Volume Limit screen, click Set Combination to require a combination to be entered to change the maximum volume or click Done to accept the maximum volume without requiring a password to change it.

Question:
How do I set a new combination password for my iPod?

Answer:

• Use the Click Wheel to select a number for the first position
• Press the Center button to confirm
• Use the above steps to set the remaining numbers of the combination
• Use the Next/Fast-forward button to move to the next position and the 'Previous/Rewind button to move to the previous position
• Press the Center button to confirm the entire combination and return to the previous screen
• Note: If you turn the volume all the way up after you set a limit, you see a lock icon on the right end of the volume bar in the Now Playing screen that indicates a maximum volume limit has been set
• If you set a combination, you must enter it before you can change or remove the maximum volume limit.

Question:
How do I delete songs from my iPod?

Answer:

• Connect your iPod to your computer and make sure iTunes is open on your computer. Click on your iPod's name under Devices on the left hand side of the iTunes interface
• Click on the Summary tab. Under Options make sure you've checked the Manually manage music and videos check box. Under devices on the left hand side of the iTunes interface, select Music and select a song that you wish to delete and press the Delete key on your keyboard
• To delete all songs, go to Edit > Select All and hit the Delete key on your keyboard
• Note: When you delete a song or other item manually from your iPod, the song is not deleted from your iTunes library. To delete a song from the iTunes music library, click on Music under Library, select a song and hit the Delete key on your keyboard.

Question:
I have a 30GB video iPod, and the battery has gone dead flat... I can't charge it and can't put anything on it. When I try turning it on the Apple logo flashes and when I connect it to the computer, which it can't recognise, it says very low battery.

Answer:

• Update your iPod to the latest software. Always make sure your iPod has the latest software from Apple, as engineers may find new ways to optimize battery performance http://www.apple.com/itunes/download
• Connect your iPod to your computer. Open iTunes and click on Users iPod under Devices on the left hand side of iTunes
• Click on Summary and you will see the details of your iPod, its Version and Options. Under Version click the button that says Check For Update. This will update your iPod and help boost your battery's performance.

Question:
How do I convert Limewire Music to play on my iPod?

Answer:

• With Limewire you may get songs in all sorts of formats, but not all formats are supported by your iPod. Download songs from Limewire
• Open your iTunes, click File > Add file to library, browse your computer's hard drive and find the songs downloaded by Limewire, select the songs you prefer, click OK and the songs will be put in your iTunes Library. Then you can just transfer the songs to your iPod from iTunes.

Question:
How do I upload photos on my iPod using iTunes?

Answer:

• Download and install the latest version of iTunes http://www.apple.com/itunes/download
• Connect your iPod to your computer and open iTunes and from iTunes user interface, click on Users iPod under Devices.
• Click on the Photos tab and check the box that says Sync photos from. Locate the folder with your photos stored on your computer. Go to file and click Sync iPod.

Question:
How do I delete photos from my iPod?

Answer:

• If you are using Windows - When you plug the iPod into your computer it should open iTunes, and it should also have a dialog box that asks you what you want to do with the new drive. Choose open folder to view files.
• Then you can navigate to the pictures on the iPod's hard disk and delete them. If the computer does not ask you what you want to do with the new drive when you connect the iPod to the computer, Open iTunes.
• Go to Edit, then Preferences. This will allow you to open the settings for iTunes and your iPod. On the iPod tab there is a check box to allow the iPod to be mounted as a hard disk in Windows.
• If you check that box, apply the settings, close iTunes, and disconnect and reconnect the iPod it will give you the dialog box I mentioned before. If it does not still, you will at least be able to see the drive in the My Computer folder of your computer. From there you can navigate to the pictures and delete them.

Question:
I've been trying to upload the 2600 songs I have on my computer. Every time I plug my iPod (3rd gen 15GB) iTunes starts to sync from the top of the library. I've done this half a dozen times at least and to date have only got 450 songs loaded. How do I transfer all 2600 songs from my iTunes music library onto my iPod?

Answer:

• You need to create a new playlist for this. Highlight the first song in your iTunes music library. Scroll down to the last song you want to import and press the "shift" key when you left click. It will automatically highlight all the songs in between then you can drag the lot over into your new playlist. Go to File>Sync iPod to sync all your songs onto your iPod.

Question:
I cannot delete a file on my iPod. I tried to restore my iPod but it doesn't let me, a message keeps saying I cannot restore it because files are being used by other applications. Also this file is giving me other problems as I cannot eject my iPod in iTunes

Answer:

• Download and install the latest version of the iTunes software http://www.apple.com/itunes/download
• Open iTunes and connect your iPod to your computer using your USB 2.0 cable
• Press and hold the Select and Menu buttons for 6-10 seconds until the Apple logo appears.

Question:
I have an iPod nano. It has too short battery time just about 1 hour. I have charged it for even 6 or 7 hours and it works for about an hour only when I play music.

Answer:

• Download and install the latest version of the iTunes software http://www.apple.com/itunes/download
• Open iTunes and connect your iPod to your computer
• From your iTunes user interface, click on User's iPod under Devices and click the button that says Check for Update under the Summary tab.
• This updates your iPod software to the latest version and helps lengthen the life of your iPod's battery.

Question:
My iPod stops (freezes) while playing. I am able to reset but it will play a few songs and then freeze again. Am I doing something wrong in trying to correct this problem? The iPod is fully charged. Do I need to do something with iTunes on my desktop? I hope you can help me.

Answer:

• Download and install the latest version of the iTunes software http://www.apple.com/itunes/download
• Open iTunes and connect your iPod to your computer using your USB 2.0 cable
• Press and hold the Select and Menu buttons for 6-10 seconds until the Apple logo appears.

Question:
My iPod nano 2nd generation's battery does not hold a charge anymore. Is it possible to replace the battery? Thank you in advance!!

Answer:

• Download and install the latest version of the iTunes software http://www.apple.com/itunes/download
• Open iTunes and connect your iPod to your computer
• From your iTunes user interface, click on User's iPod under Devices and click the button that says Check for Update under the Summary tab
• This updates your iPod software to the latest version and helps lengthen the life of your iPod battery
• If the above does not work, you might try a partner who replaced my iPod's battery when it couldn't hold charge anymore RapidRepair.com

Question:
My lock is on my volume setting. I probably set it by accident and don't know the combination. How do I fix it?

Answer:

• Download and install the latest version of the iTunes software http://www.apple.com/itunes/download
• Open iTunes and from iTunes interface click on Users iPod under Devices and click on the Summary tab where you will see information about your iPod
• Click on the Restore button
• After restoring your iPod, unplug it from your computer, and reconnect it once again
• All your songs and files will be downloaded back onto your iPod. If it doesn't start downloading automatically, go to File > Sync iPod.

Question:
My iPod is locked on Disk mode at the top of the screen and a large check mark in the center with OK to disconnect at the bottom. I don't believe I did anything from yesterday till today, like hitting the wrong button. It will not respond to any touch.

Answer:

• Download and install the latest version of the iTunes software http://www.apple.com/itunes/download
• Open iTunes and connect your iPod to your computer using your USB 2.0 cable
• Press and hold the Select and Menu buttons for 6-10 seconds until the Apple logo appears.

Question:
When importing various motivational CDs into my iTunes Music library, the tracks are always disorganizedĀ? such as 2,7,1,9,11,3. How do I organize my tracks in order?

Answer:
At the top of your track number is an arrow. Depending on your settingĀ? it will be pointing up or down. Click on it so that it point upwards to organize your tracks in ascending order.

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